Cindy Ratermann, Director of Operations for Allsup Employment Services (AES), has more than three decades of experience with Allsup LLC and its subsidiaries. AES is a national, Social Security Administration (SSA)-authorized Employment Network (EN) providing services for the Ticket to Work Program (TTW).
Cindy began her career with SSA as a claims representative and then transitioned to Allsup where she assisted individuals with seeking Social Security Disability Insurance (SSDI) benefits. In her current role, Cindy helps individuals approved for Social Security disability benefits return to work through the TTW Program. She oversees AES vocational support services, work incentive and program education, customer service, and accounting-related functions. She ensures the AES team is in constant contact with Ticket holders and supports them throughout their experience with the TTW Program.
Cindy has a strong background of working with federal regulatory programs to ensure compliance and adherence. In addition, she is an accomplished leader with a track record of success, driving results from large teams while ensuring a high level of customer service and technical expertise. She is responsible for streamlining all processes and procedures in an SSDI beneficiary’s journey of returning to work. Cindy manages efforts to help SSDI beneficiaries understand the requirements of the TTW Program, find success with their return to work, and utilize work-related incentives available to them in the program.
Cindy prides herself on combining her technical knowledge, people skills, and dedication to help those with disabilities make a difference in their lives. She is adept at communicating with employees at every level of the company, gaining consensus and explaining complex concepts so the AES team can provide the best support possible for customers. Cindy thrives on change and uses it as the catalyst to excel in her daily work life.
Cindy lives in Albers, Illinois, with her husband, Rob. They enjoy family time, camping and boating. Their family includes two daughters and a son.